Behind the counter were workers Joel Herat, Jarrod Hoffman, Harriette Denny, Fiona Ma, Elly Chen, Bae Jieun and supervisor Paolo Vassallo.
Scant attention was paid to Monis, who sat with a bag at his feet.
Then, almost without warning, Monis was standing.
He drew a gun – which, although not confirmed by police, has been reported as either a short barrelled or sawn-off shotgun – and bellowed at customers to stand with their hands up.
Source: Sydney siege: how a day and night of terror unfolded at the Lindt cafe.
2014 Sydney hostage crisis.
Terrorism in Australia.